A reciprocal data platform for African communities.
Wakamoso turns community voices into decision-grade data. Communities participate through WhatsApp. Organisations access aggregate, geotagged, ward-level insight. The communities that generate the data get back dashboards, reports, and directly-relevant development pathways.
WhatsApp in. Dashboards out.
Most survey platforms were built for desktop researchers and enumerator tablets. Wakamoso was built for the way South Africans actually use the internet — WhatsApp-first, low bandwidth, conversational.
The platform routes structured question sets to participants, captures responses with GPS precision (to ward level), timestamps every interaction, and feeds the data into a measurement framework designed to withstand academic peer review.
Organisations receive aggregate insight through dashboards and reports. Individual participants keep rights over their own records.
In one flow
- Respondent joins through a WhatsApp number or QR code.
- Consent is captured explicitly, clause by clause.
- Structured question flow delivers the SACCS instrument or a bespoke module.
- Responses are geotagged, timestamped, and written to a POPIA-compliant store.
- Aggregate results flow to dashboards, scheduled reports, or API.
- Community participants can request deletion or correction at any time.
Three layers. One platform.
Wakamoso is digital public infrastructure, not a survey tool. Each client runs inside their own secure tenancy, plugged into a shared community data layer, with insight applications on top. It's the same architecture whether the study is a ward-level baseline, a weekly themed survey, or an employee-sentiment pulse across tens of thousands of workers.
Secure tenancy
Each organisation operates inside a protected environment. Surveys, datasets, and insights remain private. Data ownership and access control stay with the organisation. Institutional knowledge compounds over time instead of being lost between vendor engagements.
Community data layer
A consent-driven, anonymised, aggregated layer of community-generated data, built through ongoing engagement with individuals and households. Individuals build evolving digital profiles of their identities, livelihoods, and assets. Personal data stays under their control.
Insight applications
Real-time dashboards, geospatial mapping, longitudinal monitoring, and targeted survey distribution across defined geographic and demographic segments — moving organisations from static reporting to adaptive, data-driven decision-making.
If you can describe what you need to know, Wakamoso can field it.
The platform is the infrastructure; the instrument is whatever the study needs. A ward-level capability baseline, a weekly themed survey through a radio station, an employee-sentiment pulse across tens of thousands of workers, a live programme delivery dashboard — all run through the same pipe.
Ward-level capability baseline
The C3B Baseline Instrument — sixty scored questions across eleven domains, cross-walked to recognised international indicators including MPI, Afrobarometer, DHS, MICS, FIES, SIGI, and the UN SDG framework. One of the standardised modules available on the platform.
Weekly thematic surveys
The DSTI-funded Mams Radio × Wakamoso series in Mamelodi runs a new themed instrument every week — safety, shelter, livelihoods, women, youth, governance. We call it Rapid WhatsApp Distributed Themed Surveys (RWDTS). Two days from brief to first reading.
Employee engagement at scale
58,000 employees at a large South African mining group reached through WhatsApp for continuous feedback on communication, sentiment, and operational conditions — replacing annual climate surveys with real-time signal.
Programme delivery, tracked in real time
Uitsig, Cape Town — a community renewal programme run by Wakamoso in partnership with the Atterbury Trust and the City of Cape Town. Paint-pack applications, deliveries, home completions, mural work, food-garden selections, and employment enablement flow through the Wakamoso API into a live dashboard. Bi-weekly oversight reports are generated off the same data.
Consumer and market intelligence
Product tests, pack concepts, penetration studies, service-recovery diagnostics — at ward granularity across townships, farms, mines, and retail footprints. Loyalty programmes plug in through the same distribution engine, rewarding members in their existing points currency.
Programme M&E
Baseline, midline, endline, theory-of-change tracking, beneficiary profiling, and adaptive programme monitoring for NGOs and development funders — with verifiable, continuously updated data instead of once-a-cycle snapshots.
Communities are not the subject. They are the source, and they share in the signal.
Communities generate
Residents opt in to the Wakamoso community research panel. They answer structured questions on their phone, on their own time, in the language of their choice.
Organisations buy insight
Researchers, businesses, municipalities, and NGOs access ward-level aggregates, dashboards, and reports — under data-use agreements that define scope, purpose, and retention.
Communities receive value
Participants see results for their own ward, are rewarded for valid participation, and gain visibility into what the data is being used to decide.
Built POPIA-compliant. Not retrofitted.
Wakamoso was designed after POPIA. Consent is explicit and granular. Purpose limitation is enforced by the data-use agreement, not by platform policy. Data subjects can request access, correction, or deletion — and the system enforces the request.
- Explicit, granular, clause-by-clause consent at onboarding.
- Purpose-limited data use agreements for every organisation.
- Geotagged and timestamped records with verified identity.
- Aggregate-only access at ward level for client organisations.
- Data-subject rights to access, correction, and deletion are enforced in-platform.
- No sale of personal data. Ever.